Colorado State Administrative Support Assistant in Colorado Springs, Colorado
Administrative Support Assistant
Administrative Support Assistant
Colorado Springs, CO
Office of the State Public Defender
3/19/2018 5:00 PM Mountain
System Online Applications WILL NOT Be Accepted. Please Follow The Instructions Under Supplemental Information To Apply.
Colorado's Office of the State Public Defender (OSPD) maintains a reputation as one of the top organizations in the nation specializing in the delivery of indigent criminal defense representation. It operates as an independent agency within the Judicial Branch of Colorado State Government with approximately 800 dedicated and zealous individuals assigned to twenty-one Regional Trial Offices across the state, an Appellate Division, and a centralized Administrative Office.
The mission of the Office of the State Public Defender is to defend and protect the rights,
liberties, and dignity of those accused of crimes who cannot afford to retain counsel. We do so by providing constitutionally and statutorily mandated representation that is effective, zealous, inspired and compassionate.
Our desire is to hire professionals who consistently demonstrate integrity, embrace change and improvement, have a dedication to public service, and who will work to continually raise the bar of the OSPD's performance.
Description of Job
Full time entry-level Administrative Support Assistant position available in the Colorado Springs Public Defender's Office. Individual must have strong customer service skills and be patient with and supportive of indigent people charged with crimes. Working environment is fast-paced and has a high volume of telephone calls, clientele, and interruptions. Ability to multitask and work independently is a must.
GENERAL STATEMENT OF DUTIES
Performs routine clerical duties of a legal nature following established office procedures. There is some variety in the performance of assigned work procedures. Assignments may include a combination of clerical and receptionist functions. Provides routine administrative and clerical support to clients, administrative staff, attorneys and investigators, under the direct supervision of the Office Manager and Supervising and Managing Attorneys. Successfully participates in training, and consistently acquires experience and expertise in office and court processes, case file management techniques, ethical procedures, and client service principles.
PRIMARY DUTIES AND RESPONSIBILITIES
Accurate and timely completion and processing of documents and information.
Handle reception area of office in a professional, courteous and compassionate manner. Greet and assist incoming clients, other agency personnel and co-workers.
Answer busy telephones in a professional and courteous manner, assisting callers to the best of ability. This Involves learning a phone system with multiple lines and voice mail, screening calls, taking messages, greeting clients and referring people to the appropriate person and/or agency.
Ability to quickly learn and operate current case management database system. This may include opening, closing and updating client files in the system.
Understanding and implementing eligibility guidelines and procedures. Assisting clients in completing applications for public defender and processing those applications according to state and regional office policy.
Process mail according to office policy.
Understanding of closed file policy and organization of closed file room.
The operation of office equipment such as copiers, fax machines, personal computers or similar keyboards, sorters, printers, etc.
Ability to understand and perform "court run" activities. Includes preparation, sorting and distribution of documents to appropriate personnel and/or agencies. Requires a valid driver's license and proof of insurance.
Performing calendaring tasks for attorneys and office as assigned.
The ability to multitask successfully is an essential skill for this position.
Attends meetings and training as required.
Performs other duties as assigned.
Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights
EDUCATION and EXPERIENCE
Graduation from high school or equivalent required.
No prior experience required.
Knowledge of standard office computer programs such as word processing, web-based search programs, and basic spreadsheet programs a plus but not required.
Strong preference for bilingual ability in English and Spanish.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to walk; sit; use hands and fingers and reach with hands and arms. The employee is occasionally required to stand. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, color vision, depth perception, and ability to adjust focus.
It is frequently subject to interruptions, and multiple calls and inquiries. The noise level in the work environment is usually moderate. Occasionally, handles emergency or crisis situations.
How to Apply:
Submit résumé and handwritten cover letter to:Agency: Colorado Springs Public Defender's Office Attention: Norie Spooner, Office Manager Address: 19 N. Tejon St, Suite 105 City/State/Zip: Colorado Springs, CO 80903 Email: Norie.Spooner@coloradodefenders.us