Wyndham Worldwide Outlet Cashier - Mountain View Restaurant in Colorado Springs, Colorado
Outlet Cashier - Mountain View Restaurant
As a world-class meeting facility and four-diamond resort, the multifaceted Cheyenne Mountain Resort Colorado Springs, a Dolce Resort is a place where the possibilities are as endless as the views. For meetings, spectacular indoor and outdoor venues create the backdrop for imaginative events, allowing attendees to enjoy the beautiful setting while remaining productive and inspired.
Currently, we are searching for a talented Outlet Cashier to join the team of the Cheyenne Mountain Resort Colorado Springs, a Dolce Resort and who will be responsible for accepting payment for food and beverages and making proper change for guests and fellow employees. He/she is also responsible for assisting the Host/Hostess in the prompt greeting and seating of all guests and assist servers as needed in accordance with the Wyndham Hotel Group policies and procedures.
Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees.
Comply at all times with hotel standards and regulations to encourage safe and efficient hotel operations.
Collect money and/or credit cards from guests and servers, and make correct change.
Operate the approved credit card machine
Prepare cahier report at end of shift
Pay out servers’ and service attendants’ tips, if applicable
Greet and seat guests at appropriate tables in a timely manner
Perform opening and closing duties according to established side-work checklist
Be attentive of guests needs and assist in providing a pleasant dining experience
Properly take reservations for all outlets
Have a thorough knowledge of menus and current specials in all applicable outlets
Answer the phone according to standards
Communicate effectively and courteously over the telephone
Take a room service order according to hotel standards
Assist servers and host/hostess in the serving of guests, as needed
Ensure quality control of menus with regard to cleanliness and appearance
Ensure overall guest satisfaction
High School diploma or equivalent and/or experience in a hotel or a related field preferred.
Flexible and long hours sometimes required.
Medium work-Exerting up to 20 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Ability to stand during entire shift.
Must be able to effectively communicate both verbally and written with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
Must be able to multitask and prioritize departmental functions to meet deadlines.
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
Attend all hotel required meetings and trainings.
Participate in M.O.D. coverage as required.
Maintain regular attendance in compliance with Wyndham Hotel Group Standards, as required by scheduling, which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming, which include wearing nametags.
Comply with Wyndham Hotel Group Standards and regulations to encourage safe and efficient hotel operations.
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
Must be able to maintain confidentiality of information.
Perform other duties as requested by management.
Maintain a friendly and warm demeanor at all times
Wyndham Hotels and Resorts is an Equal Opportunity Employer Minorities/Women/Veterans/Disabled.
We require consent to pre-employment background check for all positions.
Job: Food & Beverage
Primary Location: United States of America-Colorado-Colorado Springs
Employee Status: Regular
Organization: Wyndham Hotel Group - Wyndham Hotel Management
Job Posting: May 8, 2018, 2:30:06 PM
Requisition ID: 1805990
Equal Opportunity Wyndham Worldwide fosters a work environment in which all individuals are treated with respect and dignity. We are an equal opportunity employer and do not discriminate either directly or indirectly against employees or prospective employees on the basis of race, color, religion, sex, sexual preference/orientation, citizenship, marital status, veteran status, national origin, age or disability, or against any other protection established by applicable law or regulation. We will make reasonable accommodations for eligible disabled applicants and employees in compliance with applicable laws and regulations. We are committed to actions and policies to assure fair employment, including equal treatment in hiring, promotion, training, compensation, termination and disciplinary action and will not tolerate unlawful discrimination either directly or indirectly by our employees or agents.