Cherwell Software Senior Technical Writer in Colorado Springs, Colorado

Senior Technical Writer

at Cherwell Software

(View all jobs)

Colorado Springs, CO

Cherwell Software (@Cherwell) is a global leader in enterprise service management, empowering organizations through the use of intuitive technology for better, faster, and more affordable innovation. Our solutions and our people build lasting relationships. We are a growing company with offices in the US, Europe, and Australia.

We are looking for a Sr. Technical Writer to join our team in Colorado Springs, Denver or Seattle.

Who Will Love This Job

  • A team player: You collaborate with other team members to solve problems and work together to achieve deadlines and departmental goals. You are passionate about to contributing new and innovative ideas to the team as we strive for continual improvement of our documentation offering.

  • A problem-solver: You are able to solve difficult problems with minimal assistance. You constantly look for areas of improvement and seek out solutions.

  • A learner: You learn quickly and maintain a diverse workload in a fast-paced environment.

  • Someone who is process-driven: You follow established processes and also look for areas where operations could be more efficient or otherwise improved.

  • Someone who is action-oriented: You enjoy working hard! You are full of energy for the things you find challenging. You are not afraid of acting quickly and you are willing to jump on problems quickly.

What You'll Do

The Cherwell Documentation Team is a highly skilled group of technical writers who author in a Dita environment. We specialize in concurrent development, Agile methodologies, iterative updates, and user-focused documents written with a minimalist style. The key responsibilities of this job include:

  • Manage the documentation work for multiple scrum teams, and incorporate that work into product-wide release deliverables.

  • Gather and incorporate feedback from subject matter experts, customers, and customer advocates.

  • Ingest complex concepts and turn them into easy-to-understand procedures and overviews.

  • Develop "real-world" scenarios that string together procedures in an innovative and engaging way.

  • Create structured content; restructure legacy content; identify opportunities for reuse; define reuse strategy and help coordinate collaborative authoring.

  • Create infographics and capture screenshots.

  • Assist with documentation localization efforts.

  • Participate in peer and technical reviews of other writers’ work.

  • Help mentor and develop skills of junior team members.

What You Should Have

  • Excellent organizational, writing, and editing skills.

  • 5+ years’ experience in producing user-level documentation for a complex commercial product (software and/or hardware).

  • Experience with Dita and XML authoring tools (XMetaL Author or Oxygen). Basic HTML and .css skills are also desirable.

  • Experience with single sourcing, help authoring, and software procedural writing.

  • Experience with version control tools, particularly Git.

  • Proactive attention to detail/consistency (terminology, formatting, structure).

  • BA/BS in Technical Writing, English, Journalism, or Computer Science.

Why Cherwell?

  • You like working with intelligent and driven colleagues

  • You would enjoy working for a fast-growing software company

  • Bragging rights – check out our awards!

  • We’re a fun, close-knit team

  • We have a fast-paced, exciting work environment

  • We offer a competitive salary and benefits package, including health, dental, vision, and other benefits

  • PTO plan to provide work-life balance

  • 401(k) with employer matching program

  • Commuter perks for some locations

  • Paid community service day and philanthropy projects

  • Our work environments vary by location; however, we believe in offering amenities and fun activities to fuel our energy. You may find fully stocked micro kitchens, standing/sitting desks, free onsite gym, basketball and volleyball courts, ping pong, videogames, shuffleboard, and darts.

  • Fun group competitions, team outings, and new hire lunches with the CEO

Cherwell Software is an Equal Opportunity Employer Minority/Female/Disability/Veteran. We do not tolerate discrimination against any applicant on the basis of gender, sexual orientation, race, religion, national origin, ethnicity, veteran status, disability or age. Cherwell encourages diversity in hiring, recognizing that this enriches the work environment and that a broad variety of perspectives enhances decision-making and creativity. If you require accessibility assistance applying for open positions in the US, please send an email with your request to